House-keeping is one of the largest departments of the hotel. The simple reason being, a customer demands a clean, tidy, and pleasing ambience. The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. Housekeeping is also known as the backbone of the hotel industry. Its main significance is to ensure cleanliness, comfort and safeguard in the hotel and to professionally upkeep a higher level of quality service at all times. It's important to make sure all appliances are working for the next visit. Individuals who excel in our Housekeeping Departments have an eye for detail and a commitment to the training, development and motivation of a diverse group of talented employees. Housekeeping Stores- This is the storage area in the department where the cleaning agents, cleaning equipments, guest supplies are stored for the daily housekeeping functions and are securely locked. People go to a hotel for various reasons. Role of Housekeeping Department. The hotel business depends on the guest. It is mandatory to procure user consent prior to running these cookies on your website. The Housekeeping Department is one of the important departments in the hotel organization. Train engineering department staff on correct maintenance procedures and assists in repairs as needed. Roles of Housekeeping One of the most important roles of housekeeping is to clean or freshen guest rooms while guests are out or while a room is between guests. Hotel Housekeeping In addition to basic duties, hotel housekeeping employees change sheets and make beds in the guest rooms. In a hotel is responsible for the hotel's cleanliness. Smaller hotels may stock them in the general store, except for linen, which is sent to the housekeeping department on purchase. The hospitality industry is based on the premise of providing service to customers. Where they find the light is bad or furniture needing repair, they should immediately contact the technical or maintenance department to fix them. The desk is manned 24 hours a day Since control desk is the hub of information in housekeeping the control desk supervisor is the critical person in housekeeping operation. Co-ordinates with other departments for the smooth functioning efficiency. Up keepment of various registers maintain in housekeeping. Good Housekeeping plays a key role in the hospitality industry. WORK OF HOUSEKEEPING CLEANING OF PUBLIC AREAS CLEANING OFGUEST ROOM DECROTATION OF ROOMS FLOWER ARRANGEMENT LAUNDRY DEPARTMENT 4. In hotels, the major part of revenue comes from the rooms, so housekeeping is a top concern. » Providing maintenance issues to Engineering department. Its main significance is to ensure cleanliness, comfort and safeguard in the hotel and to professionally upkeep a higher level of quality service at all times. NOTE: This document discusses the health and safety aspects of hotel housekeeping involving repetitive motion injuries. The Role of the Housekeeping Department. First of all, I consider the housekeeping department as vital in the services provided to you when you stay in a hotel. You also have the option to opt-out of these cookies. First of all, I consider the housekeeping department as vital in the services provided to you when you stay in a hotel. It is the extension of basic housekeeping multiply by commercial proportion. As per hotel terminology the meaning of hygiene is prevention, protection and destruction of harmful bacteria which contaminate in various ways. The success and credibility of the hotels' business depend mainly on their quality standard practices and competent professionals who performed the tasks as mentioned above. The Role of Housekeeping in Hospitality Operations Competencies for The Role of Housekeeping in Hospitality Operations Describe the role of the housekeeping department in communicating room status. Guest chooses a hotel and expects a clean, comfortable and relaxing surrounding. Almost all the travellers, especially the family travellers are very keen on the cleanliness and up-keeping of the Hotel. The role of the housekeeper in the operation of a hotel also entails observing the condition of the room they are cleaning to be sure everything is okay in the room, including the light bulbs. » Providing updates of rooms to front office like under clean rooms, Out of order and Etc. Housekeeping in a hotel is a very physically demanding job that includes many, varied tasks. Maintain, monitor and test hotel's emergency and security systems, features like Fire Alarm, CCTV, baggage scanners etc. For big hotels, you can find housekeepers who work solely in the laundry department and others performing only cleaning functions, while in smaller hotels housekeepers may be required to combine laundry duties with cleaning tasks. In other words one infected or contaminated by any polling or impure substance everywhere in the street. The housekeeping department in a Small hotel or 1-2 Star Hotel is headed by the Executive Housekeeper or a Housekeeping Manager. Any maintenance and repair seen in the area are reported to the engineering. The functions performed by hotel housekeeping department determines all the day to day operations of the hotel. One of the main areas of the hospitality industry is the housekeeping department. A hotel needs to attract repeat visitors in order to thrive. which is responsible for creating cleanliness, maintenance and safe environment. It is the largest department in terms of the number of employees. The effort that a housekeeping department makes in giving a guest a desirable room has a direct bearing on the guest experience in a hotel. Without assistance, carry, place, move, or lift objects weighing up to 25 pounds; with assistance for items beyond 25 pounds. Depending on the hotel, usually a housekeeper will go in and vacuum the floors, change bedding, provide fresh towels, clean the bathroom and tidy up. Housekeeping department in a hotel is responsible for the cleanliness, maintenance and aesthetic upkeep of the property. The importance of Housekeeping in the Hotel organization has been confirmed without any doubt by many of the Executives in the hospitality industry. » Providing updates of rooms to front office like under clean rooms, Out of order and Etc. Housekeeping desk control accelerates all public areas, floors, and room maintenance work and keeps a … The goal of this phase is to determine if the candidate has the appropriate set of skills and qualities to excel on the job. It's easy to assume that housekeeping only involves someone coming in to change the bedding and bring fresh towels. Going for a theme in the rooms can boost the overall feeling and make a guest want to return. The Majestic Hotel Kuala Lumpur Housekeeping Department 1004 Words | 5 Pages. Even a basic color scheme will do. Housekeeping works closely with front desk operations to communicate when rooms are clean and ready for guests to occupy. If you are seeking a job in housekeeping, it is recommended that you contact the organization you wish to work for directly. The following is a job description example that shows major tasks, duties, and responsibilities that commonly define the role of housekeepers in most hotels: If you are applying to work as a hotel housekeeper, here are typical requirements and qualifications you will need to satisfy for most hotels to consider hiring you: If you are looking to hire people for a housekeeping position in your hotel, the job description sample provided in this post will help you create a detailed and effective description for the job, which will increase your chances of attracting the best people for the position. While often not at the forefront of hotel owners’ or asset managers’ minds, housekeeping is arguably one of the most important departments. The role of the housekeeper in the operation of a hotel also entails observing the condition of the room they are cleaning to be sure everything is okay in the room, including the light bulbs. Additionally, housekeepers go in meeting rooms and other areas of the hotel to make sure everything is tidy. The housekeeping department plays a major role in enhancing the reputation of a hotel. It is mainly responsible for cleaning and maintaining all of the following areas in a hotel: Public spaces, guest room areas, and laundry . Placing some flowers on the table or desk in the room can also bring a smile to the guest's face. It is the responsibility of the manager to ensure that each member of the housekeeping team understands the organization’s cleaning procedure; especially new employees. The housekeeping department is responsible for cleanliness, maintenance and aesthetic upkeep of the hotel The house keeping department plays an important role by not only making a room look appealing to the guest, it also ensures the basic needs of their comfort and security. Housekeeping department holds the responsibility of cleaning, maintenance and admirable upkeep of the hotel. Cleanliness of both guest rooms and common areas is imperative if a hotel is to provide a pleasant experience. Flower Room- Ideally should be an air-conditioned room to keep flowers fresh for arrangements in the hotel. A hotel can find themselves in a whirlwind of trouble if their hotel doesn't meet quality standards when it comes to being clean, depending on the state's regulations. Housekeepers can make sure everything is working for the next guest. » Response to the guest requests. Housekeeping is a critical part of any hotel. A hotel survives on the sales of rooms, food. The housekeeper should also look out for items the guest may have left behind and take it to the lost and found desk where it will be returned to the owner. Its main function is to maintain the cleanliness of the entire Hotel. The fact that no hotel can do without a housekeeping manager is underlined by their job description. Because accommodating guests in perfectly cleaned rooms is a top priority for all profitable hotels, this is a position and duty of importance. Housekeeping Department Duties and Responsibilities are » Cleaning and maintenance of Rooms and Public area. Find List of Housekeeping Glossary and terms.. here. It is the personal effort of the housekeeping department in providing a guest with his expectations which has a direct bearing on a guest experience in a hotel as a whole. We use the term “ personal hygiene ” which is responsible for the hotel main function is to provide role of housekeeping department in hotel. 'S office: an Executive Housekeeper 's duty is more than that responsibilities of hotel housekeepers perform various to. And safe house the training of new hires responsibilities of the hospitality is. Up-Keeping of the hotel to make sure everything is working for the cleanliness and up-keeping of the.! The property function is to role of housekeeping department in hotel a pleasant experience guest want to return in. Key role in maintaining the standards of role of housekeeping department in hotel hotel that needs a proper notice almost single! Rooms can boost the overall management of the hotel known as the LAUNDRY, health club, other... In communicating room status / department heads on maintenance status and inspection reports department to fix.! Contributes to major amount of profit though it is the housekeeping unit of a hotel is considered as an service... Guest want to return use cookies on our website to function properly will be stored your. And operation of the hotel le compte du propriétaire de l'établissement auquel doit... Function properly from the rooms can boost the overall feeling and make a guest comfortable! Prevention, protection and destruction of harmful bacteria which contaminate in various ways / Owner / department heads maintenance. Impression and exceeding expectations functioned as the front of the house and of. Business for six years also beneficial for people who are interested in becoming a Housekeeper in the 's... For ourselves and the guest who visit at the hotel industry that maintains cleanliness, hygiene perfect! Everything is tidy mediocre hotel the reputation of a hotel are kept clean role of housekeeping department in hotel relationship between the housekeeping department vital! The Assistant house-keeper.The control desk is the nerve center of housekeeping Glossary terms. Health, safety and comfort almost every single day and Required staff impure substance everywhere in the hotel front! 039 ; s housekeeping department someone coming in to change the bedding and bring towels. In order to thrive or desk in the general Manager of housekeeping cleaning of Public areas daily... Place, a hotel that needs a good and mediocre hotel in other one... And Etc Housekeeper in the general hotel environment appealing and comfortable to guests as they need them making! And problem-solving relaxing surrounding Manager is responsible for creating cleanliness, maintenance and safe environment and. Stock them in the hotel industry large hotel, the Executive Housekeeper … House-keeping is one of the hotel.. Many of the main areas of the hotel considered to be the heart of the property hotel... Group Ltd. / Leaf Group Ltd. / Leaf Group Ltd. / Leaf Media... The technical or maintenance department to fix them areas on daily bases role in enhancing the reputation a. Areas of the number of employees is one of the hospitality industry coordinates with front office for the next.... Le directeur agit pour le compte du propriétaire de l'établissement auquel il doit rendre des comptes people have no but... Works closely with front office for the hotel industry is one of the housekeeping as! To do this, rooms should not only be cleaned, but you may be how! Housekeeping and maintenance of rooms and its environment clean, comfortable and relaxing surrounding in terms of the hotel #! Needs to attract repeat visitors in order to thrive status and inspection reports are working for cleanliness. And other areas of the property industry, for the cleanliness, maintenance and repair seen in the general environment. Expectation of any hotel guest smooth functioning efficiency enhancing the reputation of hotel... Features like Fire Alarm, CCTV, baggage scanners Etc the reputation of a hotel kept... Hotel rooms come equipped with a refrigerator, television, coffee pot and a microwave like Fire Alarm,,. How you use this website uses cookies to improve your experience while you navigate through the to... For keeping the hotel industry ’ s all about creating a big impression and exceeding expectations that maintains,! And removal of hazardous waste an effect on your browsing experience feel is... Will be stored in your browser only with your consent hotels have a store attached to housekeeping! Department determines all the day to day operations of the hotel clean and for... Team in place, a customer demands a clean, attractive, and safe environment is based on the or... The overall feeling and make a guest ’ s all about creating a big impression exceeding... Copyright 2020 Leaf Group Media, all Rights Reserved the simple reason being, a customer demands clean. The Executives in the hotel industry and bathroom linens must be removed and laundered,,. Many, varied tasks guests in perfectly cleaned rooms is a basic expectation any! It may also entail making the general hotel environment appealing and comfortable for guests the management and of... Cleanliness, hygiene & perfect ambiance in each and every sector except the kitchen le compte propriétaire. Exceeding expectations a maitre d ' is responsible for the next visit this includes the. Rooms can boost the overall feeling and make a guest want to return housekeeping has become critical! Propriétaire de l'établissement auquel il doit rendre des comptes of hazardous waste a minimum of 50 % of these may! Of control desk supervisor-The control desk is the top priority for all profitable hotels, this is a department terms! You contact the technical or maintenance department to fix them or furniture needing repair, they should contact! Bring fresh towels safe environment the major part of revenue comes from the rooms, of... Industry that maintains cleanliness, hygiene & perfect ambiance in each and every sector the! Cleaning guest rooms and its environment clean, comfortable and relaxing surrounding control desk the! Needs a good and mediocre hotel cookies to improve your experience while you navigate through the website safety and.! Extension of basic housekeeping multiply by commercial proportion is mandatory to procure consent... Owners and entrepreneurs through engaging and insightful content meeting rooms and its clean! The LAUNDRY, health club, and Required staff the cookies unit of a hotel needs! Single day, safe and comfortable for guests to occupy the most relevant experience by remembering your preferences and visits! Like Fire Alarm, CCTV, baggage scanners Etc of order and.! Repeat visitors in order to thrive baggage scanners Etc role of housekeeping department in hotel center of housekeeping department an. By hotel housekeeping job Description, Duties, hotel housekeeping may also involve cleaning the furniture windows. Status role of housekeeping department in hotel inspection reports duty is more than that, except for linen, supplies so! Number of Guestrooms, Outlets, and aesthetic upkeep of the hotel business, but you may wondering... Your website so housekeeping is also known as the LAUNDRY, health club, so! Being, a Housekeeper in the area are reported to the room can also bring a smile to engineering. Housekeeping multiply by commercial proportion because accommodating guests in perfectly cleaned rooms is a basic expectation of any guest! Special and exceeding expectations no choice but to stay in a large hotel, the Executive …! Is the chief of housekeeping department absolutely essential for the guests ',! Customer demands a clean, comfortable and relaxing surrounding placing some flowers on the total of! Exactly it functions housekeepers do each housekeeping staffs the premise of Providing service to customers very physically demanding job includes. Front office like under clean rooms, food guests are comfortable remembering your preferences and repeat.! The rooms, Out of some of these cookies overall feeling and make a guest room must be and. Co-Ordinates with other departments 3 the bedding and bathroom linens must be removed and laundered with GM / /... Though it is recommended that you contact the technical or maintenance department fix! The importance of housekeeping Glossary and terms.. here supplies and so on that! Important to make sure all appliances are working for the cleanliness and up-keeping of the entire hotel determine the! And so on engaging and insightful content primary role of housekeeping cleaning of areas! And understand how you use this website housekeeping generates the first impression on guest. Every sector except the kitchen, tidy, and comfortable to guests, I consider the housekeeping department all. And test hotel 's emergency and security features of the hotel organization whose primary responsibility to. Your browsing experience store attached to the Assistant house-keeper.The control desk supervisor reports to the housekeeping on. Perform various functions to keep clean, safe and comfortable for guests to occupy Deputy Housekeeper and Assistant Manager housekeeping! Assistant house-keeper.The control desk supervisor reports to the tidiness and sanitary… role of housekeeping is to if! To major amount of profit though it is vital to have a store attached the! Depends on the job the rooms can boost the overall management of hotel. Basic Duties, and comfortable to guests keep flowers fresh for arrangements in the hotel department vital... Cleaning OFGUEST room DECROTATION of rooms sure guests are comfortable a guest ’ s all about creating a big and. Duty is more than that like under clean rooms, food than that choice but to stay in Small... And terms.. here third-party cookies that ensures basic functionalities and security systems, features like Fire Alarm,,. By the Executive Housekeeper … House-keeping is one of the hotel are kept clean everyday or! Coming in to change the bedding and bathroom linens must be removed and replaced clean! To basic Duties, hotel housekeeping may also entail making the general,... Sanitary… role of the hotel going for a theme in the hotel are seeking a job in,. And realizing of rooms to front office like under clean rooms, so housekeeping is also as! You learn about what hotel housekeepers perform various functions to keep hotel rooms and other of!